Welcome to the FAQ page of our website, where we answer some of the frequently asked questions about our handmade, all-natural skin products, including soaps, bath bombs, and shower steamers.

1. Are your products 100% handmade?
   Yes, all of our products are handmade with all natural ingredients.
2. How long do your products last?
   The shelf life of our products varies depending on the type of product and how it is stored. Typically, our products last for six months to a year if stored in a cool, dry place and away from direct sunlight.
3. Can your products be used on sensitive skin?
   Yes, our products are made with all natural ingredients and are free from harsh chemicals, making them suitable for sensitive skin. However, if you have any specific concerns, we recommend doing a patch test before using any new product on your skin.
4. How do I use your shower steamers?
   Our shower steamers can be placed on the shower floor or shelf and activated by the steam and water. They release essential oils and other natural ingredients to provide a relaxing and rejuvenating experience.
5. Does your soap contain palm oil?

   Palm oil is a common ingredient in handmade soap because it creates a hard and long-lasting bar with a rich and creamy lather. It is also a versatile ingredient that can be combined with other natural oils to create unique and high-quality soap products.

   However, the use of palm oil has been a subject of controversy due to the negative environmental and social impact associated with its production in some regions. At Aquabars, we are committed to sourcing palm oil responsibly and sustainably, using only suppliers that are certified by the Roundtable on Sustainable Palm Oil (RSPO), which is a certification program that promotes sustainable and responsible palm oil production practices.

   We believe that using RSPO-certified palm oil in our handmade soap can promote sustainability and social responsibility while still creating high-quality soap products. We also strive to use other natural and eco-friendly ingredients whenever possible to provide our customers with safe, effective, and environmentally responsible skincare options.

   If you have any further questions or concerns about our use of palm oil, please do not hesitate to contact us.

6. How long does shipping take?
   We aim to ship all orders within 1 business day of receiving them. Shipping times may vary depending on your location. Please refer to our shipping policy for more information.
7. What is your return policy?
   If you are not satisfied with your purchase, please contact us within 14 days of receiving your order. We will be happy to offer a refund or exchange for any products that are damaged or defective. Please refer to our refund policy for more information.
8. Are your products vegan-friendly?
   Most of our products are vegan-friendly, however, some may contain honey or beeswax. Please refer to the ingredients list for each product for more information.
9. Can you customize orders?
   Yes, we are able to customize orders for weddings, baby showers, or other special events. Please contact us with your specific requests and we will do our best to accommodate them.
10. Do you offer wholesale pricing?
    Yes, we offer wholesale pricing for bulk orders. Please contact us for more information.
11. Where do you ship to and do you offer international shipping?
    At this time, we do nat offer international shipping. Orders placed on aquabars.co.uk can only be shipped within the UK.
12. How do I contact customer service?
    You can contact us through our website's contact form or by emailing us directly at info@aquabars.co.uk. We aim to respond to all inquiries within 24-48 hours.